AMS 103 Assignment Questions and Answers

AMS 103 Solved by Studentsdash

Explain what you understand by managers environment.

Discuss a micro environmental factors.

Explain the following:
Department
Life staff
Staffing

Define controlling.

Discuss the roles of control in an organization.

Explain what you understand by performance appraisal.

Discuss the various steps in performance appraisal.

ANSWERS

Assignment

1. What you Understand by Manager’s Environment

A manager’s environment refers to all the internal and external factors that affect how a manager operates in an organization. These factors include employees, customers, suppliers, competitors, government regulations, and even economic conditions. A manager must understand these factors to make good decisions that will help the organization grow.

2. Micro Environmental Factors

Micro environmental factors are the elements that directly influence a business and are usually within its control. These include:

• Customers: They determine the demand for a business products or services. Without customers, a business cannot succeed.

• Competitors: Other businesses that offer similar products or services can affect pricing, market share, and customer loyalty.

• Suppliers: They provide the raw materials and resources needed for production. A bad supplier can affect product quality and business operations.

• Employees: Workers play a major role in a business. Their skills, attitude, and motivation affect productivity and overall success.

• Intermediaries: These are distributors, wholesalers, and retailers who help deliver products to customers.

3. Explanation of Terms

• Department: A department is a specific unit within an organization responsible for handling certain tasks. Examples include the Finance Department, Marketing Department, and Human Resources Department. Each department has a manager in charge.

• Line Staff: Line staff are employees who are directly involved in producing goods or delivering services. Examples include factory workers, sales representatives, and customer service agents. They report to line managers who supervise their work.

• Staffing: Staffing is the process of hiring, training, and maintaining employees in an organization. It ensures that the right people are placed in the right roles to achieve business goals. It includes recruitment, selection, training, and employee development.

4. Definition of Controlling

Controlling is the management function that involves monitoring, measuring, and correcting activities to ensure that an organization’s goals are met. It helps managers track performance and make necessary adjustments.

5. Roles of Control in an Organization

• Setting Standards: Control helps in establishing performance standards that employees must follow.

• Monitoring Performance: It allows managers to track progress and compare it with expected results.

• Error Correction: It helps identify mistakes and make corrections to improve efficiency.

• Resource Management: It ensures that the organization uses resources wisely and prevents wastage.

• Decision-Making: By analyzing performance data, managers can make better business decisions.

6. What I Understand by Performance Appraisal

Performance appraisal is the process of evaluating an employee’s work performance to determine their strengths, weaknesses, and areas for improvement. It helps managers know how well employees are performing and whether they need training or rewards.

7. Steps in Performance Appraisal

1. Setting Performance Standards: The organization defines what is expected from employees.

2. Communicating Expectations: Employees are informed about the standards and how their performance will be measured.

3. Measuring Performance: The manager collects data on the employee’s work using different methods like observation, reports, or feedback.

4. Comparing with Standards: The actual performance is compared with the set expectations.

5. Giving Feedback: The manager discusses the results with the employee, highlighting strengths and areas that need improvement.

6. Decision-Making: Based on the appraisal, the organization may offer rewards, promotions, training, or disciplinary actions.

Conclusion

Managers play a key role in an organization’s success, and understanding the business environment helps them make better decisions. Factors like employees, competitors, and suppliers affect business performance. Performance appraisal is also important because it helps improve employee efficiency and business growth.