Privacy Policy for AI Express

Effective Date: September 2, 2026

AI Express (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AI Express mobile application and related services.

1. Information We Collect

Personal Information

We may collect the following information when you register or use our services:

• Full name
• Phone number
• Email address
• Profile photo (optional)
• Residential or pickup/drop-off locations
• Payment-related information
• Device information

Location Information

AI Express collects precise location data to:

• Match riders with nearby riders
• Calculate fares and routes
• Provide real-time ride tracking
• Improve safety and service quality

Location data may be collected while the app is in use and, where permitted, in the background during active rides.

Device Information

We may automatically collect:

• Device model
• Operating system version
• App version
• IP address
• Mobile network information
• Device identifiers

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide ride-booking services
• Connect riders with drivers
• Process payments
• Improve app performance
• Respond to customer support requests
• Prevent fraud and unauthorized activities
• Comply with legal obligations
• Send important service notifications

3. Sharing of Information

We may share information with:

Drivers and Riders

To facilitate rides, certain information such as your name, phone number, and pickup/drop-off locations may be shared between riders and drivers.

Service Providers

We may share information with trusted third-party providers that help us operate our platform, including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Customer support tools

Legal Requirements

We may disclose information if required by law or when necessary to protect our rights, users, or the public.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of electronic storage or transmission is completely secure.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable
• Request a copy of your information

To exercise these rights, contact us using the details below.

7. Children’s Privacy

AI Express is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Services

Our app may use third-party services such as:

• Google Maps
• Google Play Services
• Firebase
• Payment providers

These services may collect information according to their own privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website. Continued use of AI Express after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

AI Express

Email: support@aiexpress.ng

Ebonyi State, Nigeria

By using AI Express, you agree to the collection and use of information as described in this Privacy Policy.