EBSU Nelfund Refund Update – What You Should Do Next
If you are a 2024/2025 Nelfund applicant still waiting for your refund, this update is specifically for you. We have been following this issue closely and have some important information that could help you finally get your money.
What We Found Out
After personally following up with the relevant officers, here is what we gathered:
Students who applied before the refund window and have not yet received their money are not forgotten. According to officers spoken to, eligible students were supposed to have been paid a long time ago, and the delay in most cases is due to errors such as incorrect account number entries that were not made by the students themselves.
More importantly, the officers revealed that a major reason refunds are still pending is that not enough students have come forward to complain in person. A reasonable number of complaints is needed before a batch refund can be processed. This means the more students that show up, the faster everyone gets paid.
So instead of complaining online go in person.
What You Should Do
If you are a 2024/2025 applicant who wrote the refund letter and your name was not on the mistake list, follow these steps:
1. Visit the Audit Office on campus
2. Print your bank statement and go with it
3. Write a new letter using the standard format (serial number must be included on the letter)
4. Submit and follow up directly with the officers there
If Your Name Was on the Mistake List
Do not go to the Audit Office. Instead, return to the Nelfund office where you originally submitted your letter. That is where your case will be resolved.
Final Word
This is a solvable issue the money is there, the process just needs more students to show up and push it forward. Do not wait and hope it resolves itself. Take the steps above, go in with your documents, and get what is yours.
Share this with every EBSU student you know who is still waiting on their Nelfund refund. The more people that act, the faster this gets resolved for everyone.
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